Welcome To Talentnetwork

Join Our Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join our Talent Network today!

Continue

[H2] (VIETJET AIR) CUSTOMER SERVICE TEAM LEAD

Dự án miền Nam

Work Location Ho Chi Minh (Tan Binh District)
Job Level Team Leader / Supervisor
Job Type Permanent
Experiences 1 - 2 Years
Salary 10,000,000 - 12,000,000 VND
Industry Sales / Business Development, Customer Service, Aviation
Deadline to Apply 31/10/2024
Apply Now Not ready to apply?
Share Facebook Linkedin Save to my jobs

Job Benefit

  • Laptop
  • Insurance
  • Allowances
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Seniority Allowance
  • Annual Leave

Job Description

  • Monitor the real-time dashboard and regularly track service volume, coordinating personnel activities appropriately to ensure positive service metrics across all channels.
  • Handle operational tasks (flight time changes, ticket adjustments, etc.).
  • Coordinate staff to manage specialized tasks or unexpected issues: missed call follow-ups, backlog tickets, emails, etc.
  • Perform QA tasks to assess and implement plans to improve contact center quality.
  • Handle "hot cases" requiring the intervention or authority of the Team Leader.
  • Provide training for newbies if assigned by the PM.
  • Report any arising issues during the shift: service issues, system errors, promotion code problems, etc.

Job Requirement

  • Education level: College degree or higher.
  • At least 6 months to 1 year of experience in a similar position.
  • Good communication skills in English.
  • Sharp, independent thinking ability, and a proactive work attitude.
  • Willingness to work flexible, rotating shifts.

Benefits:

  • Starting salary: 10,000,000 – 12,000,000 VND/month.
  • Labor benefits in accordance with the law: social insurance, union, special leave, etc., along with BellSystem24's policies, including teambuilding/travel, Tet bonuses, year-end parties, competitions, partner discounts, and more.
  • Work in a supportive environment with opportunities for promotion through regular performance reviews.
  • Receive leadership training and specialized courses to support career advancement.
  • Develop diverse and valuable professional relationships for your future career path.

Working time: Flexible: 8 hours/day (including a 1-hour break) with 1 day off per week, within the following shifts:

  • Earliest shift: 06:00 - 14:00
  • Latest shift: 14:00 - 22:00

Location: No. 8A, Huynh Lan Khanh St., ward 2, Tan Binh District, HCMC.

Job tags: [H] VIETJET AIR CUSTOMER SERVICE TEAM LEAD

People also viewed

Join Bell24VN Talent Network

Stay Connected. Why?

Current Job

[H2] (VIETJET AIR) CUSTOMER SERVICE TEAM LEAD

Dự án miền Nam

Apply
Save

Similar Jobs

Bell24VN Network

 

Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.